Super-fast printing • 2 to 3 day turnaround on most items

FAQs

How do I place an order?

We've tried to make it simple to order our products.

Just select the product you would like from the drop down menus at the top of the website, which will take you to the product page. From there you can select your size, finish, etc, and add the product to your basket. Then follow the easy steps to both pay and upload your artwork, as well as enter your contact and delivery details.

Do I receive a proof before you start printing?

No, as we only accept print ready pdf's or jpeg's there is no need to proof your artwork. If you are unsure of how to supply your files please see here or contact us on hello@inkingbig.co.uk and we will be more than happy to help. We run a basic artwork check on all files prior to print to pick up the most common errors, if we pick up anything we will contact you before printing.

If you have selected to use our artwork services then you will be sent a pdf proof to approve before anything is printed.

What types of files do you accept?

We accept PDF, JPEG and TIFF files.
If you would like to check how you supply your files please see here

Please note we do not accept any Microsoft or Quark Express files because of printing complications using these file formats. We can accept packaged Adope InDesign and Illustrator files, please contact us on hello@inkingbig.co.uk if you wish to supply your files in this way.

What happens if my artwork is wrong?

If your artwork has been submitted incorrectly then it may cause a delay to your order. If this is the case one of our team will contact you to let you know what the problem is and how to rectify it, plus update you on this if this will impact on your delivery time.

Do you supply any templates?

No we do not supply any templates, but we are more than happy to offer artwork services. Please select this when you purchase your product and a designer will be in touch.

What if I cannot find the product or size I am looking for?

Please visit our custom quote page and fill out the form to let us know what you need.

What are 'print ready' files?

Please see our artwork guidelines here

Can you guarantee a colour match on different products?

All our products are processed in the same way on machines that are regularly cleaned and calibrated to ensure consistent and accurate colour reproduction, so the only thing which may affect the colour is the media of the item ordered.

All of the media used to create products available via our website is white, however there is usually some very minor variation in the brightness of the white between products such as posters and boards due to the different media used. This can result in a very slight - almost imperceptible - difference in colour between products, however this is so minor as to not be an issue for the vast majority of uses.

What are CMYK & RGB?

CMYK represents the four inks used in printing. Cyan, Magenta, Yellow and Black (K).
RGB represents Red, Green and Blue which is the colour system used by electronic devices such as cameras, phones and computer screens.
For more information on this please see our artwork guidelines here

Do you print spot colours?

No, all of our printers use CMYK.

Do you offer lamination?

Yes, some of our products are available with lamination or encapsulation - if this is an option it will be available to select on the product page when you order.

How long will my order take?

Different products have different lead times, as some are more complicated or take longer to make than others, please see the individual product page for your accurate lead time.

How is my order delivered?

We normally use an overnight courier, you will receive an email with your tracking reference on the night that your order is sent. Occasionally we use a same-day courier who collects from us and delivers directly to you, this is usually only for large or high value orders, sensitive or confidential jobs (you'd be surprised how often we are asked about this!) or those where a very quick turnaround time is required.

If you have specific delivery requirements please let us know via email or phone when you place the order as we are always happy to accommodate where possible.

What are your delivery charges?

Most orders over £100 have free delivery, with those under £100 subject to a £10 delivery charge, the only exceptions to this are large (1m+) items where delivery costs will be confirmed at checkout.

If you order more than one item, you will only be charged for one delivery, regardless of how many different product types you order.

Can you deliver on weekends?

As standard all products are delivered between Monday and Friday. Saturday deliveries can be arranged for an extra charge, please email or call us for a quote.

Can you deliver the same day?

If you need a product same day please contact us at your earliest opportunity. Whilst we cannot guarantee a same day turnaround we can be very flexible and wherever possible will accommodate any requirements, however last-minute they might be!

Can I send direct to my client?

Yes absolutely, please notify us when you place your order and we will send your job in plain packaging with no invoice information.

Will my orders be sent together?

Yes, all orders will be packaged and sent together, subject to the longest lead time.

If you would like your items delivered as soon as they are ready, or sent separately, then we are more than happy to do this. Please either place them as two separate orders or contact us and we can process this for you - depending on order value there may be an additional delivery charge, we will confirm any charges with you in advance of production.

What if I miss my delivery?

The courier will leave a card, please follow the instructions on it to arrange a second delivery time. If you have any issues or queries in re-arranging a missed delivery please contact our customer service team who will be more than happy to help.

What happens if my delivery does not turn up?

Please follow the tracking details in your delivery email, or call us and a member of the team will be more than happy to help find out where your parcel is.

Can I change my delivery details?

As long as your order hasn't been sent it will still be possible to change your delivery address, please contact us via email or phone ASAP to arrange this.

Do I have to pay VAT?

Yes, all large format printing is subject to VAT at the standard rate of 20%. Invoices are generated automatically after checkout.

Can I order by telephone?

Yes no problem, please call anytime and we'll be happy to help.

What payment methods do you accept?

Via our website you are able to pay via PayPal or Debit/Credit card, however we can also accept payment via bank transfer - please contact us via email or phone prior to placing your order and we will send you an invoice with all of the relevant details.

Do you have any special offers or discounts?

Yes we do! We regularly run promotions on specific products and other discounts, please sign up to our mailing list to keep updated on our current offers.

I'm ordering lots of the same product, can I have a discount?

We already apply a discount to orders of multiple products. If however your order is particularly big we may be able to apply an additional discount in certain circumstances, please email us at hello@inkingbig.co.uk to speak to us about this.

Am I able to pay on account?

Our ordering system and prices are based upon the fact that payment is made when you order.
We may offer accounts in some circumstances for those placing regular orders, for more information and to apply please email accounts@inkingbig.co.uk