Your lead time depends upon the product you have selected (so please see item pages for specific delivery time). The lead time starts at 12pm on the day we receive your order (or 12pm the following day if your order is placed after 12pm), and upon successful payment (if you are not a credit account customer) and print ready artwork.
For example, an order received before 12pm on a Monday with a 2 day (48 hour) turnaround, the order will leave us on the Wednesday and be delivered to you on the Thursday. Turnaround times can very occasionally be delayed, if this was ever to be the case we will always notify you as soon as possible.
If you have selected artwork services, your lead time starts from the day you approve the artwork. Artwork services are typically very fast, but they vary from customer to customer, depending on the size and complexity of the job and how quickly the customer responds to proofs. If you have a deadline, just let us know, as we will always try to accommodate wherever possible.
Both delivery and working days are Monday to Friday only. i.e. if your work is submitted or dispatched on a Friday, it would not be processed or delivered until the Monday.
We can offer other times, Saturday & same day deliveries in certain circumstances – please contact us for more information on rates.
Standard delivery uses an overnight courier; the deliveries can arrive between 8am and 4pm and you will need to be in to sign for it. If you are not in, you will be left a card with various options and a second delivery attempt will be made the following day.
Should your goods be returned to us for several failed deliveries you will be charged to rearrange the delivery.
Larger items are subject to a delivery surcharge dependent on the size and weight of your item. The price will be calculated for you at the checkout.
We also offer same day delivery within a set distance of our unit as well as an overnight pre 9am, overnight pre 12pm and Saturday pre 9am or 12pm. Please contact us with your postcode for a quote.
We always strive to deliver on time, and so do our couriers. However, if your order is required for a certain date then we strongly recommend you order in enough time to rectify any unforeseen problems.
Please note: Delivery times are only valid if the payment and correct artwork files have been received. If your artwork is submitted incorrectly, or your payment fails, delivery will be delayed.